1.Q: How long is the warranty period of the machine?
A: One year warranty for core components.
2.Q: How to pack the shipped goods?
A: wooden case .
3.Q: What trade methods are supported?
A: FOB, CIF, DDP…etc.
5.Q: Is spare parts service available?
A: We provide affordable parts for our customers
6.Q: Whether on-site commissioning is supported?
A: Yes, you need to sign a contract for on-site commissioning of technicians.
7.Q: Support factory inspection?
A: Yes, we support factory inspection. Welcome to visit Leachan.
8.Q: What is the delivery time of the machine?
A: For general standard machines, the delivery time usually takes 30 working days, but the specific time needs to be determined according to the complexity of the machine and the factory order.
SERVICE AGREEMENT
A: Design Drawing
Before acceptance of the equipment, will supply the following documents to the customer:1set English version technical data, including: the main mechanical structure drawings, electrical schematics and wiring diagram.
C: Installation & Commissioning
a. All equipment must be installed and tested in factory before delivering until customers accept.
b. We provide 24hours online technical service, including mechanical and electrical installation &commissioning, repair, maintenance and operation in production line.
D: Warranty Period & Service
a.We provide one year guarantee for main electric parts for example motor,inverter and PLC, except artificial damage during guarantee.
b.Damages caused by other factors and after warranty period, we will provide fitting with reasonable price and free technical support for life.
E: Emergency Respond Time
After receiving the notice from the customer, will respond to the customer within 2hours and technical support within 24hours.
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